Case Study: Aspire achieves faster, automated service desk scaling with HaloPSA

The Shift to Intelligent Service Aspire’s Transformation with HaloPSA, Automation, and AI

Aspire Technology Solutions, a leading UK-based MSP, faced significant scaling challenges with their heavily customized Dynamics 365 setup, which struggled to handle their high volume of over 12,000 monthly support tickets. The system was rigid and difficult to maintain, creating bottlenecks and slowing down their agents, which hindered their growth into more complex enterprise environments.

The solution was implemented by Halo, which provided its HaloPSA platform. This introduced AI-driven triage and routing, zero-touch onboarding, and extensive automation. The results were transformative, handling thousands of tickets automatically and slashing manual admin time. This efficiency enabled Aspire to seamlessly complete a full acquisition rollout in under four weeks without external support, significantly improving scalability and agent effectiveness.

Aspire

Max Newton

DevOps Lead