Case Study: NMITE transforms student and staff service experience with HaloITSM

How NMITE transformed their student and staff experience by migrating to HaloITSM

NMITE, a new engineering higher education institute, was facing challenges with its outdated and clunky legacy ITSM tool that lacked modern functionality and native integrations. Seeking a more efficient and intuitive solution, the IT team discovered HaloITSM from vendor Halo and decided to migrate their service management.

The solution implemented by Halo provided a modern, highly configurable, and centralized system that transformed service delivery across multiple departments. As a result of using HaloITSM, NMITE achieved improved efficiency, greater control over their services, and an enhanced experience for both students and staff, leading them to plan a further expansion of the platform.

NMITE

Paul Guest

Director of IT & Change