Case Study: Wren Kitchens achieves scalable ITSM growth and 96% CSAT with HaloITSM

How Wren Kitchens mastered their business growth in the UK with HaloITSM

Wren Kitchens, the UK's largest kitchen manufacturer and retailer, faced significant challenges scaling its IT service management due to rapid business growth. Their previous solution was inflexible, lacked customization, and featured an outdated interface that was disliked by agents, hindering their operational efficiency. This prompted them to seek a new partnership with Halo.

Implementing Halo's ITSM platform provided a scalable and highly configurable solution that integrated seamlessly with tools like Microsoft Teams and Jira. The results for Wren Kitchens were substantial: a 400% increase in survey response rates, a 40% decrease in tickets requesting updates, and an impressive 96% customer satisfaction score. Halo delivered a platform that both end-users and agents love to use, directly supporting the company's continued growth.

Wren Kitchens

Matt West

IT Service Desk Manager