Case Study: inlumi achieves greater efficiency and cost savings with HaloITSM

How inlumi Gained Efficiency, Flexibility, and Cost Savings

inlumi, a global consultancy specializing in financial reporting, faced challenges with their previous ServiceNow ITSM platform. They were struggling with escalating costs, complex and expensive customizations, and diminishing support quality, which hindered their growth and desire to integrate new technologies.

By implementing HaloITSM from Halo, inlumi gained an intuitive and feature-rich solution that was easy to customize without advanced coding. The results included a 30% reduction in licensing costs, significantly improved support response times, and increased operational efficiency, enabling their expansion across 12 countries.

Inlumi

Emmie van Alem

Customer Service and Compliance