Deskpro B2B Case Studies & Customer Successes

Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. Their mission is to help businesses and organizations provide their customers with better support; across every communication channel. Deskpro is the modern helpdesk platform, designed to make it easy to help your users, with unparalleled usability and flexible configuration.

High Volume Support With A Human Touch, Powered By Deskpro

247Time

John O’Leary

Head of Information & Compliance

3pAll fulfils its customers' expectations with multi-branded support

3pAll

Mark Frankfurt

Founder & CEO

How the world's largest promotional product membership organization created an efficient, scalable and multibrand help desk

Advertising Specialty Institute

Matt Goldfarb

Executive Director of Technical Product Support

How global microsatellite project headed by Airbus and OneWeb chose Deskpro to scale their internal support

Airbus OneWeb

Anthony Carter

Head of IT

Amplifi uses Deskpro to give a voice to its non-profit clients

Amplifi

David Neelman

Director of Client Services

Aon Norway wanted a more productive customer service system

Aon

Sarah Kippernes

Head of Support

How health company Arkansas Urology streamlined IT Support for all of their employees with Deskpro

Arkansas Urology

Max Kamis

Senior IT Consultant

After Being Let Down By Their Previous Help Desk, Atlantech Migrated To Deskpro On-Premise

Atlantech Online

Eric Van Tol

Operations Manager

How Aurora MHR provide exception internal support with Deskpro

Aurora Mental Health & Recovery

Kimberly Gilmour

IT Project Manager

How BI WORLDWIDE has used Deskpro to fulfil the needs of their expanding global business

BI Worldwide

Ian Newman

Development Manager

BOpartner needed to organize its customer support requests

BOpartner

Lieven Embrechts

IT Solutions Architect

Bottega52 began using Deskpro to manage its customer support for one of its custom digital products

Bottega52

Matteo Ferroni

Co-Founder and CTO

How Brown University Uses Deskpro

Brown University

Jeff Clark

Assistant IT Director

How C-Ways were able to justify moving from free helpdesk software to Deskpro within minutes

C-Ways

Melissa Pratt

Helpdesk Supervisor

How Cairn Group uses Deskpro to improve their employee engagement and create custom performance monitors

Cairn Group

Darren Banfi

Senior IT Security Analyst

How one of the world’s biggest vehicle rental brokers uses Deskpro

Car Target

Martin Pislar

IT Project Manager

How Creative Networks migrated to Deskpro On-Premise after their previous helpdesk software stopped supporting on-premise

Creative Networks

Azeem Javed

Director of Engineering

How Dominican University Now Resolves Tickets 20 Times Faster with Deskpro

Dominican University

Adam Smeets

Director of University Information Systems

Emprint provides seamless support for its clients and employees

Emprint

Brian Thomason

IT Systems Engineer

How eShipping Scaled Support by Ditching Outlook for Deskpro

eShipping

Andrew Weiss

Director of LTL Operations

The ESWA migrated to Deskpro to provide IT support for its staff and the elderly and disabled members of the community

ESWA

Nick Martunas

IT Manager

How Federal Public Defender offices improved organization, commuications and efficiency moving from Outlook to Deskpro

Federal Public Defender Office Southern District of Ohio

Brad Craley

Senior Systems Admin

Flexible Autos stepped its support up a gear with help desk software

Flexible Autos

Liliana Carou

Customer Service Supervisor

How FROSCH improved their customer care efficiency by moving from Outlook to Deskpro On-Premise

FROSCH Travel

Chris Evans

VP of IT Operations

How Ganesh Hosting broke free from a limited heldesk to unlimited possibilities with Deskpro

Ganesh Hosting

Simon Hintermann

IT Engineer

How İMECE Destek upgraded their customer support by moving from Outlook to Deskpro

İMECE Destek

Mustafa Büyükkaya

IT & Business Development Manager

How Impelsys Supports Over 150 Brands by Utilising Deskpro Multi-brands

Impelsys

Roshan Vinayan

Project Manager

How IT Guard consolidated their emails and internal knowledgebase into one tool

IT Guard

Anne de Vassoigne

Co-Founder

How Laboratory Testing's HR team use Deskpro to support their employees

Laboratory Testing, Inc.

Colin Jones

IT Specialist

How Launchpad Switched Helpdesk Software to Improve Customer Experience

LaunchPad

Nam Nguyen

Customer Success Manager

How Les Scouts decided to move to Deskpro in order to more efficiently manage their ever-growing group of members

Les Scouts

Christian Mattart

Webmaster

How Mariner Solved All of it's Customer Support Problems with Deskpro

Mariner Software

Mike Wray

President

Medical Billing Professionals use Deskpro to provide customer support for its clients

MBPros

Steven Zats

Owner

How NMIT Brought Their Customer Support out of the Dark Ages

Nelson Marlborough Institute of Technology

Olly Barrett

Marketing Systems Co-ordinator

NHS North of England - Customer Case Study

NHS North of England

Neil Davis

Procurement Support Manager

NMIT needed to improve the transparency and productivity of its customer support system that was run across 30 shared inboxes in Outlook

NMIT

Olly Barrett

Marketing Systems Co-ordinator

NOMS Healthcare support physician's across Ohio with ease

NOMS Healthcare

Brandon Skinner

Help Desk Manager

Opticom chose On-Premise software that instantly boosts support

Opticom

Arnis Morkans

Head of IT

How HIPAA compliant clinical imaging company ProScan, rolled out an internal and external helpdesk across multiple departments

ProScan Imaging

Justin Houchin

Systems Engineer

How Global HR & Recruitment Provider Randstad, Implemented Their New Customer Support Software With Ease

Randstad

How Roadpost Uses Deskpro To Deliver Scalable Tech Support For Lifesaving Devices

Roadpost

John Issa

Director of Operations

How Healthtech Experts Scribetech Deliver Accurate & Secure Support Across The Globe

Scribetech

Glenn Jackson

IT Support Engineer

SOU migrated to Deskpro after its previous help desk provider stopped supporting On-Premise

Southern Oregon University

David Raco

Systems Administrator

How Specialist Pharmacy streamlined their operations with Deskpro, whilst maintaining excellent customer service

Specialist Pharmacy

Rose Glenister

Patient Care Team Manager

St Wilfrid's uses Deskpro to support its school community with ease

St Wilfrid

Gary Robson

Network Manager

How Still Solutions Got Their Support Moving With Deskpro On-Premise

Still Solutions

Brandon Farrell

IT Team Lead

How a leading international online stocks trading platform uses Deskpro

SureTrader

Janay Pyfrom-Symonette

CMO

How Tain migrated from Kayako to Deskpro in search of a better on-premise helpdesk

Tain

Jonathan Bonnici

Technical Support

Typeqast migrated to Deskpro as their previous help desk solution couldn't cater to their multi-channel and brand needs

Typeqast

Luke Bryant

Customer Support Manager

How one of the world’s most premier Universities provide exemplary student experiences with Deskpro

University of Pennsylvania

Kimberly Byrd

Director of Academic and Computing Support Services

How SaaS Innovator VAIRKKO Leveraged Deskpro To Provide Best-In-Class Support To Customers With Minimal Resources

VAIRKKO

Brian Polakoff

VP of Sales

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe

Vienna House

Stefan Urdl

Corporate Director of IT

How Education Software Company Zermelo Provides 24/7 Support To Schools Across The Netherlands

Zermelo

Gerard Krul

Head of IT

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