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Visit WebsiteHigh Volume Support With A Human Touch, Powered By Deskpro
247Time
John O’Leary
Head of Information & Compliance
Deskpro
Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. Their mission is to help businesses and organizations provide their customers with better support; across every communication channel. Deskpro is the modern helpdesk platform, designed to make it easy to help your users, with unparalleled usability and flexible configuration.
Case Studies
Showing 54 Deskpro Customer Success Stories
3pAll fulfils its customers' expectations with multi-branded support
3pAll
Mark Frankfurt
Founder & CEO
How the world's largest promotional product membership organization created an efficient, scalable and multibrand help desk
Advertising Specialty Institute
Matt Goldfarb
Executive Director of Technical Product Support
How global microsatellite project headed by Airbus and OneWeb chose Deskpro to scale their internal support
Airbus OneWeb
Anthony Carter
Head of IT
Amplifi uses Deskpro to give a voice to its non-profit clients
Amplifi
David Neelman
Director of Client Services
Aon Norway wanted a more productive customer service system
Aon
Sarah Kippernes
Head of Support
How health company Arkansas Urology streamlined IT Support for all of their employees with Deskpro
Arkansas Urology
Max Kamis
Senior IT Consultant
After Being Let Down By Their Previous Help Desk, Atlantech Migrated To Deskpro On-Premise
Atlantech Online
Eric Van Tol
Operations Manager
How Aurora MHR provide exception internal support with Deskpro
Aurora Mental Health & Recovery
Kimberly Gilmour
IT Project Manager
How BI WORLDWIDE has used Deskpro to fulfil the needs of their expanding global business
BI Worldwide
Ian Newman
Development Manager
BOpartner needed to organize its customer support requests
BOpartner
Lieven Embrechts
IT Solutions Architect
Bottega52 began using Deskpro to manage its customer support for one of its custom digital products
Bottega52
Matteo Ferroni
Co-Founder and CTO
How Brown University Uses Deskpro
Brown University
Jeff Clark
Assistant IT Director
How C-Ways were able to justify moving from free helpdesk software to Deskpro within minutes
C-Ways
Melissa Pratt
Helpdesk Supervisor
How Cairn Group uses Deskpro to improve their employee engagement and create custom performance monitors
Cairn Group
Darren Banfi
Senior IT Security Analyst
How one of the world’s biggest vehicle rental brokers uses Deskpro
Car Target
Martin Pislar
IT Project Manager
How Creative Networks migrated to Deskpro On-Premise after their previous helpdesk software stopped supporting on-premise
Creative Networks
Azeem Javed
Director of Engineering
How Dominican University Now Resolves Tickets 20 Times Faster with Deskpro
Dominican University
Adam Smeets
Director of University Information Systems
Emprint provides seamless support for its clients and employees
Emprint
Brian Thomason
IT Systems Engineer
How eShipping Scaled Support by Ditching Outlook for Deskpro
eShipping
Andrew Weiss
Director of LTL Operations
The ESWA migrated to Deskpro to provide IT support for its staff and the elderly and disabled members of the community
ESWA
Nick Martunas
IT Manager
How Federal Public Defender offices improved organization, commuications and efficiency moving from Outlook to Deskpro
Federal Public Defender Office Southern District of Ohio
Brad Craley
Senior Systems Admin
Flexible Autos stepped its support up a gear with help desk software
Flexible Autos
Liliana Carou
Customer Service Supervisor
How FROSCH improved their customer care efficiency by moving from Outlook to Deskpro On-Premise
FROSCH Travel
Chris Evans
VP of IT Operations
How Ganesh Hosting broke free from a limited heldesk to unlimited possibilities with Deskpro
Ganesh Hosting
Simon Hintermann
IT Engineer
How İMECE Destek upgraded their customer support by moving from Outlook to Deskpro
İMECE Destek
Mustafa Büyükkaya
IT & Business Development Manager
How Impelsys Supports Over 150 Brands by Utilising Deskpro Multi-brands
Impelsys
Roshan Vinayan
Project Manager
How IT Guard consolidated their emails and internal knowledgebase into one tool
IT Guard
Anne de Vassoigne
Co-Founder
How Laboratory Testing's HR team use Deskpro to support their employees
Laboratory Testing, Inc.
Colin Jones
IT Specialist
How Launchpad Switched Helpdesk Software to Improve Customer Experience
LaunchPad
Nam Nguyen
Customer Success Manager
How Les Scouts decided to move to Deskpro in order to more efficiently manage their ever-growing group of members
Les Scouts
Christian Mattart
Webmaster
How Mariner Solved All of it's Customer Support Problems with Deskpro
Mariner Software
Mike Wray
President
Medical Billing Professionals use Deskpro to provide customer support for its clients
MBPros
Steven Zats
Owner
How NMIT Brought Their Customer Support out of the Dark Ages
Nelson Marlborough Institute of Technology
Olly Barrett
Marketing Systems Co-ordinator
NHS North of England - Customer Case Study
NHS North of England
Neil Davis
Procurement Support Manager
NMIT needed to improve the transparency and productivity of its customer support system that was run across 30 shared inboxes in Outlook
NMIT
Olly Barrett
Marketing Systems Co-ordinator
NOMS Healthcare support physician's across Ohio with ease
NOMS Healthcare
Brandon Skinner
Help Desk Manager
Opticom chose On-Premise software that instantly boosts support
Opticom
Arnis Morkans
Head of IT
How The Progressive Building Society moved to Deskpro to utilize endless customizable features and to become more proactive
Progressive Building Society
How HIPAA compliant clinical imaging company ProScan, rolled out an internal and external helpdesk across multiple departments
ProScan Imaging
Justin Houchin
Systems Engineer
How Global HR & Recruitment Provider Randstad, Implemented Their New Customer Support Software With Ease
Randstad
How Roadpost Uses Deskpro To Deliver Scalable Tech Support For Lifesaving Devices
Roadpost
John Issa
Director of Operations
How Healthtech Experts Scribetech Deliver Accurate & Secure Support Across The Globe
Scribetech
Glenn Jackson
IT Support Engineer
SOU migrated to Deskpro after its previous help desk provider stopped supporting On-Premise
Southern Oregon University
David Raco
Systems Administrator
How Specialist Pharmacy streamlined their operations with Deskpro, whilst maintaining excellent customer service
Specialist Pharmacy
Rose Glenister
Patient Care Team Manager
St Wilfrid's uses Deskpro to support its school community with ease
St Wilfrid
Gary Robson
Network Manager
How Still Solutions Got Their Support Moving With Deskpro On-Premise
Still Solutions
Brandon Farrell
IT Team Lead
How a leading international online stocks trading platform uses Deskpro
SureTrader
Janay Pyfrom-Symonette
CMO
How Tain migrated from Kayako to Deskpro in search of a better on-premise helpdesk
Tain
Jonathan Bonnici
Technical Support
Typeqast migrated to Deskpro as their previous help desk solution couldn't cater to their multi-channel and brand needs
Typeqast
Luke Bryant
Customer Support Manager
How one of the world’s most premier Universities provide exemplary student experiences with Deskpro
University of Pennsylvania
Kimberly Byrd
Director of Academic and Computing Support Services
How SaaS Innovator VAIRKKO Leveraged Deskpro To Provide Best-In-Class Support To Customers With Minimal Resources
VAIRKKO
Brian Polakoff
VP of Sales
Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe
Vienna House
Stefan Urdl
Corporate Director of IT
How Education Software Company Zermelo Provides 24/7 Support To Schools Across The Netherlands
Zermelo
Gerard Krul
Head of IT
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