Deskpro B2B Case Studies & Customer Successes

Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. Their mission is to help businesses and organizations provide their customers with better support; across every communication channel. Deskpro is the modern helpdesk platform, designed to make it easy to help your users, with unparalleled usability and flexible configuration.

247Time improves support efficiency with Deskpro

247Time

John O’Leary

Head of Information & Compliance

3pAll simplifies multi-brand support with Deskpro

3pAll

Mark Frankfurt

Founder & CEO

Advertising Specialty Institute manages multi-brand support more efficiently with Deskpro

Advertising Specialty Institute

Matt Goldfarb

Executive Director of Technical Product Support

Airbus OneWeb improves internal communication with Deskpro

Airbus OneWeb

Anthony Carter

Head of IT

Amplifi streamlines client communication with Deskpro

Amplifi

David Neelman

Director of Client Services

Aon improves support organization with Deskpro

Aon

Sarah Kippernes

Head of Support

Arkansas Urology improves internal IT support with Deskpro

Arkansas Urology

Max Kamis

Senior IT Consultant

Atlantech Online improves help desk automation and customization with Deskpro

Atlantech Online

Eric Van Tol

Operations Manager

Aurora Mental Health & Recovery improves internal support and project visibility with Deskpro

Aurora Mental Health & Recovery

Kimberly Gilmour

IT Project Manager

BI Worldwide improves support efficiency with Deskpro

BI Worldwide

Ian Newman

Development Manager

BOpartner organizes customer support requests with Deskpro

BOpartner

Lieven Embrechts

IT Solutions Architect

Bottega52 improves SLA management and customer reporting with Deskpro

Bottega52

Matteo Ferroni

Co-Founder and CTO

Brown University improves student and faculty support with Deskpro

Brown University

Jeff Clark

Assistant IT Director

How C-Ways were able to justify moving from free helpdesk software to Deskpro within minutes

C-Ways

Melissa Pratt

Helpdesk Supervisor

Cairn Group improves employee engagement and performance tracking with Deskpro

Cairn Group

Darren Banfi

Senior IT Security Analyst

Car Target simplifies global car rental support with Deskpro

Car Target

Martin Pislar

IT Project Manager

Creative Networks improves support workflows with Deskpro

Creative Networks

Azeem Javed

Director of Engineering

Dominican University reduces ticket resolution time with Deskpro

Dominican University

Adam Smeets

Director of University Information Systems

Emprint improves support flexibility and peace of mind with Deskpro Cloud

Emprint

Brian Thomason

IT Systems Engineer

eShipping improves scalability and customer support with Deskpro

eShipping

Andrew Weiss

Director of LTL Operations

ESWA streamlines IT and community support with Deskpro

ESWA

Nick Martunas

IT Manager

Federal Public Defender Office Southern District of Ohio improves ticket organization and response efficiency with Deskpro

Federal Public Defender Office Southern District of Ohio

Brad Craley

Senior Systems Admin

Flexible Autos improves B2B customer support with Deskpro

Flexible Autos

Liliana Carou

Customer Service Supervisor

FROSCH Travel improves customer care efficiency with Deskpro

FROSCH Travel

Chris Evans

VP of IT Operations

Ganesh Hosting streamlines help desk support with Deskpro

Ganesh Hosting

Simon Hintermann

IT Engineer

How İMECE Destek upgraded their customer support by moving from Outlook to Deskpro

İMECE Destek

Mustafa Büyükkaya

IT & Business Development Manager

Impelsys streamlines multi-brand support with Deskpro

Impelsys

Roshan Vinayan

Project Manager

IT Guard unifies support tools with Deskpro

IT Guard

Anne de Vassoigne

Co-Founder

How Laboratory Testing's HR team use Deskpro to support their employees

Laboratory Testing, Inc.

Colin Jones

IT Specialist

LaunchPad achieves 24/7 fast-response support with Deskpro

LaunchPad

Nam Nguyen

Customer Success Manager

Les Scouts improves member communication and organization with Deskpro

Les Scouts

Christian Mattart

Webmaster

Mariner Software improves customer support efficiency with Deskpro

Mariner Software

Mike Wray

President

MBPros achieves HIPAA-compliant client support with Deskpro

MBPros

Steven Zats

Owner

Nelson Marlborough Institute of Technology improves support transparency and knowledge base delivery with Deskpro

Nelson Marlborough Institute of Technology

Olly Barrett

Marketing Systems Co-ordinator

NHS North of England improves help desk response times with Deskpro

NHS North of England

Neil Davis

Procurement Support Manager

NMIT improves student support transparency and productivity with Deskpro

NMIT

Olly Barrett

Marketing Systems Co-ordinator

NOMS Healthcare uses Deskpro to provide IT and technical support across its medical practices

NOMS Healthcare

Brandon Skinner

Help Desk Manager

OptiCom improves support reliability with Deskpro

Opticom

Arnis Morkans

Head of IT

How HIPAA compliant clinical imaging company ProScan, rolled out an internal and external helpdesk across multiple departments

ProScan Imaging

Justin Houchin

Systems Engineer

Randstad streamlines recruitment support with Deskpro

Randstad

Roadpost boosts support capacity and self-service with Deskpro

Roadpost

John Issa

Director of Operations

Scribetech keeps client data secure with Deskpro

Scribetech

Glenn Jackson

IT Support Engineer

Southern Oregon University maintains on-premise help desk support with Deskpro

Southern Oregon University

David Raco

Systems Administrator

Specialist Pharmacy improves support and ticket management with Deskpro

Specialist Pharmacy

Rose Glenister

Patient Care Team Manager

St Wilfrid improves internal support for staff and students with Deskpro

St Wilfrid

Gary Robson

Network Manager

Still Solutions improves support and reporting with Deskpro

Still Solutions

Brandon Farrell

IT Team Lead

SureTrader improves support quality and scale with Deskpro

SureTrader

Janay Pyfrom-Symonette

CMO

Tain improves on-premise support with Deskpro

Tain

Jonathan Bonnici

Technical Support

Typeqast supports six client brands with Deskpro

Typeqast

Luke Bryant

Customer Support Manager

University of Pennsylvania improves IT support responsiveness with Deskpro

University of Pennsylvania

Kimberly Byrd

Director of Academic and Computing Support Services

VAIRKKO improves support workflows and reduces friction with Deskpro

VAIRKKO

Brian Polakoff

VP of Sales

Vienna House improves hotel support operations with Deskpro

Vienna House

Stefan Urdl

Corporate Director of IT

Zermelo improves support and data control with Deskpro

Zermelo

Gerard Krul

Head of IT

No matching case studies

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