Case Study: Southern Oregon University maintains on-premise help desk support with Deskpro

SOU migrated to Deskpro after its previous help desk provider stopped supporting On-Premise

Southern Oregon University wanted an on-premise help desk after its previous provider stopped supporting on-premise deployments. The university’s IT team also faced a forced move to a cloud-based system that would not work the way they wanted and would have raised costs significantly.

Southern Oregon University chose Deskpro’s on-premise help desk after testing it against other options. The team uses Deskpro’s ticketing, Help Center, Live Chat, Snippets, and Follow Ups to support students and faculty, direct users to published content, and manage ongoing work more efficiently.

Southern Oregon University

David Raco

Systems Administrator