Case Study: Emprint improves support flexibility and peace of mind with Deskpro Cloud

Emprint provides seamless support for its clients and employees

Emprint, a printing services company based in Baton Rouge, Louisiana, used Deskpro for its internal help desk and later moved from Deskpro On-Premise to Deskpro Cloud. The team wanted a more flexible setup, less server management, and a way to avoid exposing its on-premise server to the internet.

After moving to Deskpro Cloud, Emprint said support became easier and gave the team better peace of mind because Deskpro handled backups, updates, and security patches. Brian Thomason also highlighted built-in reports, Voice, and branded Help Centers for different products, and said the company has already converted three other companies in its state to Deskpro.

Emprint

Brian Thomason

IT Systems Engineer