Case Study: Aon improves support organization with Deskpro

Aon Norway wanted a more productive customer service system

Aon Norway used Deskpro to organize support for psychometric assessments and improve the handling of customer service requests. Before switching in 2019, the team relied on a Gmail shared inbox and found it difficult to structure support when several users were involved.

With Deskpro, Aon used queues, filters, automations, and a support Help Center to make collaboration and routing easier. Sarah Kippernes, Head of Support at Aon Assessment Norway, said the team could structure support better and found Deskpro’s documentation helpful as it explored more features, including reporting options and SLAs.

Aon

Sarah Kippernes

Head of Support