Case Study: Bottega52 improves SLA management and customer reporting with Deskpro

Bottega52 began using Deskpro to manage its customer support for one of its custom digital products

Bottega52, a Milanese software company that designs, develops, and supports cloud-based software products, needed a help desk that could meet the SLAs and escalation policies written into its customer contracts. It chose Deskpro for one of its products to evaluate the platform and to support its customer service operations.

With Deskpro, Bottega52 was able to manage SLAs, build custom reports, and give customers specific support statistics, including how long tickets stayed open by agent or by customer. Matteo Ferroni said the reporting tools were simple to use and that Deskpro’s customer-facing experience was modern compared with other solutions.

Bottega52

Matteo Ferroni

Co-Founder and CTO