Case Study: Zermelo improves support and data control with Deskpro

How Education Software Company Zermelo Provides 24/7 Support To Schools Across The Netherlands

Zermelo is an education software company based in Leiden that helps schools across the Netherlands create schedules, rosters, and announcements. As its customer base grew and data regulation rules tightened, it needed a stronger in-house support system with richer functionality than the US-hosted Zoho setup it had been using.

Zermelo chose Deskpro’s On-Premise help desk after testing several providers. Deskpro let Zermelo store data on its own servers, manage email and phone requests in one place, and integrate with existing systems, giving the team more control over data and making support operations easier to run.

Zermelo

Gerard Krul

Head of IT