Case Study: BI Worldwide improves support efficiency with Deskpro

How BI WORLDWIDE has used Deskpro to fulfil the needs of their expanding global business

BI Worldwide, a global agency specializing in sales and channel incentive solutions, employee engagement programs, and event management, was using an expensive help desk system in its UK team that no longer met the needs of a growing business. The support team was overwhelmed trying to manage expansion, and the software lacked new features and a usable interface for a team of 260 and counting.

BI Worldwide switched to Deskpro for internal support and customer service, using features such as translations and agent time zones to support international clients. The company said the transition was smooth and that Deskpro improved ticket handling efficiency, internal IT management, and team collaboration across its 19 offices, freeing staff for other valuable work.

BI Worldwide

Ian Newman

Development Manager