Case Study: VAIRKKO improves support workflows and reduces friction with Deskpro

How SaaS Innovator VAIRKKO Leveraged Deskpro To Provide Best-In-Class Support To Customers With Minimal Resources

VAIRKKO, a web-based workforce and operations management provider, needed a flexible customer support platform that could align with its existing workflows and processes. The team had struggled with several helpdesk tools that did not offer the customization or ticket segmentation it needed, creating extra noise for a small support team handling a large client base.

VAIRKKO chose Deskpro after a free 14-day trial and used it to customize ticket filters, separate feedback requests from other support work, and embed support into its own product with single sign-on and one-click access to tickets and knowledgebase articles. According to Brian Poakoff, Deskpro has helped VAIRKKO deliver support to 50,000+ customers, improve collaboration with the development team, and even replace the need for a heavy application like JIRA for bug capture.

VAIRKKO

Brian Polakoff

VP of Sales