Case Study: Mariner Software improves customer support efficiency with Deskpro

How Mariner Solved All of it's Customer Support Problems with Deskpro

Mariner Software, a consumer software company with 14 titles and an install base in the hundreds of thousands across three operating systems, needed a more efficient way to handle technical support. Before switching systems, the team managed support through email, which made it difficult to centralize threads and keep up with incoming requests.

Mariner chose Deskpro’s cloud helpdesk after reviewing five or six options, citing its simplicity to use and configure. With Deskpro, incoming emails became tickets, multiple tickets could be merged, and the team built a Knowledgebase with over 500 articles; Mariner says the system helps support 300,000+ end-users and helps pinpoint where product problems may be happening.

Mariner Software

Mike Wray

President