Case Study: 3pAll simplifies multi-brand support with Deskpro

3pAll fulfils its customers' expectations with multi-branded support

3pAll, a fulfilment and logistics company based in Northwood, New Hampshire, needed a help desk that could support multiple clients in the same system. As the team began handling third-party customer support across several brands, it wanted a solution that could manage multi-branding and handle technical support, order handling, and inquiries smoothly. It chose Deskpro for its cloud-based help desk and multi-brand support.

With Deskpro, 3pAll uses automations to route emails to the correct departments, categorize tickets by brand and ticket type, and keep brands separate while allowing multiple agents to work on the same brand. The team has also customized departments, labels, and reports to fit its workflow and track support by product. Mark Frankfurt said Deskpro has been a much better platform than the other CRM ticketing systems they tried, and the team is interested in adding more communication channels and the Horizon UI in the future.

3pAll

Mark Frankfurt

Founder & CEO