Case Study: NHS North of England improves help desk response times with Deskpro

NHS North of England - Customer Case Study

NHS North of England Commercial Procurement Collaborative needed a more responsive help desk after its SharePoint-based support system slowed down as weekly case volumes increased. The team also found it harder to extract data for reporting, so it began looking for a built-for-purpose ticketing system and chose Deskpro.

With Deskpro, NHS North of England Commercial Procurement Collaborative used ticketing automations to manage SLA milestones and integrated the help desk with Microsoft Power BI for real-time reporting. Deskpro helped improve response times, provide clearer visibility into ticket history and SLA tracking, and support better quality responses to customers.

NHS North of England

Neil Davis

Procurement Support Manager