Case Study: Vienna House improves hotel support operations with Deskpro

Vienna House uses Deskpro to provide exceptional customer support for its hotels across Europe

Vienna House, a hospitality company based in Vienna, Austria, was looking for a ticketing system to simplify customer support for its growing business hosted on the cloud. Corporate Director of IT Stefan Urdl evaluated several help desk systems before choosing Deskpro for its cloud deployment and easy licensing model.

After Vienna House implemented Deskpro, the team found the system intuitive and easy to handle, even without a prior ticketing system. Deskpro’s ticketing system and reporting became the tools used most often on a daily basis, helping the team track opened and closed tickets, resolution times, and agent performance. Stefan also said the reporting interface was easy to use and that agents picked up the system quickly.

Vienna House

Stefan Urdl

Corporate Director of IT