Case Study: Randstad streamlines recruitment support with Deskpro

How Global HR & Recruitment Provider Randstad, Implemented Their New Customer Support Software With Ease

Randstad needed an on-premise help desk system that was easy to understand, quick to set up, and customizable enough to support future job prospects for its clients. The IT team had to find software that would meet support expectations without taking too much time to implement or maintain.

Randstad chose Deskpro for its balance of features, usability, and on-premise deployment. The company said Deskpro was implemented within a month or two, compared with the six months minimum it expected for a project of this size, and reported that support was helpful during installation. Randstad also said Deskpro offered many options without coding, making it easier to onboard new departments and administrators.

Randstad