Case Study: Amplifi streamlines client communication with Deskpro

Amplifi uses Deskpro to give a voice to its non-profit clients

Amplifi, a strategic communications firm that works with non-profit organizations, needed a better way to manage client communication. Before using Deskpro, the team relied on Outlook, which made conversations feel disorganized and made it difficult to keep the right people on each thread.

With Deskpro, Amplifi moved to a shared inbox that supports coordination across departments, along with features like Snippets, Help Center, ticket merging, alerts, and filters. The team said Deskpro made communications much more streamlined, especially internally, and helped them standardize responses and keep project threads organized.

Amplifi

David Neelman

Director of Client Services