Case Study: St Wilfrid improves internal support for staff and students with Deskpro

St Wilfrid's uses Deskpro to support its school community with ease

St Wilfrid’s Catholic School moved its internal support service from Freshdesk to Deskpro so it could better support staff and students. The school wanted a simpler interface for agents, better reporting, and more visibility into incoming tickets so it could track performance and identify areas for improvement.

With Deskpro’s cloud help desk, St Wilfrid’s used the Agent Interface, Usergroups, and Ticket Satisfaction features to manage support more easily. The team found the layout intuitive, set up the system quickly after migration, and used permissions plus an Office 365 integration to show different guides to staff and students. Deskpro also made it easier to share files centrally through the Help Center, and the school benefits from an educational discount.

St Wilfrid

Gary Robson

Network Manager