Case Study: Typeqast supports six client brands with Deskpro

Typeqast migrated to Deskpro as their previous help desk solution couldn't cater to their multi-channel and brand needs

Typeqast creates software for multiple clients and needed a help desk that could support each client’s needs with a more personal approach. Its team had been using JIRA for support requests, but it lacked some of the features they wanted, including Help Center and chat integrations.

With Deskpro, Typeqast supports six client brands from one platform using multi-brand Help Centers, live chat, guides, and integrations. The team says Deskpro helps reduce tickets by deflecting repetitive questions, keeps ticketing information in one place, and integrates with their internal tools and JIRA instances.

Typeqast

Luke Bryant

Customer Support Manager