Case Study: MBPros achieves HIPAA-compliant client support with Deskpro

Medical Billing Professionals use Deskpro to provide customer support for its clients

MBPros, a medical billing service provider that handles billing for over 100 medical practices across the United States, needed a help desk that could help its team answer client tickets efficiently while staying HIPAA compliant. Steven Zats, owner of MBPros, found Deskpro online when he began searching for a solution seven years ago.

Deskpro customized MBPros’ Cloud instance so only generic email notifications are sent when a ticket is created, keeping ticket details hidden until an agent logs in. The setup met MBPros’ HIPAA requirements, and the team also uses Deskpro’s SLAs to track response times and Deskpro’s support team for quick issue resolution and follow-up.

MBPros

Steven Zats

Owner