Case Study: Creative Networks improves support workflows with Deskpro

How Creative Networks migrated to Deskpro On-Premise after their previous helpdesk software stopped supporting on-premise

Creative Networks needed an on-premise help desk after Kayako discontinued its on-premise deployment. The company wanted an alternative that was highly customizable, easy to report on, and included integrated live chat for its business IT support.

Creative Networks evaluated Deskpro and used the 14-day free trial, support team, and documentation to help with setup. Deskpro’s on-premise solution, ticket customization, email templates, reporting, and live chat fit the team’s needs, and the migration from Kayako was supported by the Deskpro team. Since moving to Deskpro in 2017, Creative Networks says it has improved workflows, delivered more efficient support, and gained value from Deskpro’s ongoing product development and included support.

Creative Networks

Azeem Javed

Director of Engineering