Case Study: IT Guard unifies support tools with Deskpro

How IT Guard consolidated their emails and internal knowledgebase into one tool

IT Guard, an IT security company in Villeneuve-la-Garenne, France, was using Outlook for email and a separate knowledge base tool, which slowed its support team down. The company wanted an on-premise help desk that combined ticketing and knowledge base functionality and gave it control over hosting and data.

IT Guard moved its email and internal knowledge base into Deskpro. With Deskpro’s triggers, escalations, automations, and integrated reporting dashboards, the team reduced time spent switching between tools, avoided lost emails, and improved ticket resolution efficiency and customer satisfaction.

IT Guard

Anne de Vassoigne

Co-Founder