Case Study: OptiCom improves support reliability with Deskpro

Opticom chose On-Premise software that instantly boosts support

Opticom, an IT solutions provider in Latvia and the Baltics, was using HP Service Manager but found it unreliable and too complicated for its support team. Because customer support was being affected, the company began looking for an on-premise help desk that could better fit its needs.

Opticom chose Deskpro after a free trial and comparison with other options, and the help desk was implemented quickly so the support team was ready within days. Deskpro improved reliability, added agent productivity tools such as snippets and collaboration, and gave Opticom a feedback tool and reporting that could be shared through Metabase with other business units.

Opticom

Arnis Morkans

Head of IT