Case Study: Specialist Pharmacy improves support and ticket management with Deskpro

How Specialist Pharmacy streamlined their operations with Deskpro, whilst maintaining excellent customer service

Specialist Pharmacy, a London-based healthcare company that creates bespoke medicines for menopause and other hormone-related conditions, was looking for a better way to manage support tickets. Before moving to Deskpro, the team said its ticket management process and ability to keep tickets separate for agents needed improvement, and that this affected the support experience for clients.

With Deskpro, Specialist Pharmacy was able to assign tickets to individual agents, keep conversations organized, and reduce confusion when team members were away or unable to respond. The team also said Deskpro made it easier to access patient information and improved daily workflow through automation and better organization, helping them provide more timely and consistent support.

Specialist Pharmacy

Rose Glenister

Patient Care Team Manager