Deskpro
54 Case Studies
Case Study: LaunchPad achieves 24/7 fast-response support with Deskpro
A Deskpro Case Study
How Launchpad Switched Helpdesk Software to Improve Customer Experience
LaunchPad, a video interview platform for recruiters, needed a helpdesk that could support candidates around the clock because interviews could be recorded at any time of day. After three years in Zendesk, the team felt it was not the right fit and wanted a more user-friendly system with stronger reporting and customization.
LaunchPad chose Deskpro for its snippet handling, flexible organization, and easy forwarding of messages to recruiters. With Deskpro, the team now replies to over 80% of candidate enquiries within 15 minutes and the rest within an hour, while using workflows, audit trails, ticket locking, agent notes, and draft replies to support a seven-agent team handling at least 200 tickets a day.
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LaunchPad
Nam Nguyen
Customer Success Manager