Case Study: Scribetech keeps client data secure with Deskpro

How Healthtech Experts Scribetech Deliver Accurate & Secure Support Across The Globe

Scribetech works with the NHS and independent health sector organizations to provide digital dictation, speech recognition, clinical transcription, and clinical coding services. Because security was a priority and UK patient confidentiality rules required local hosting, the company needed a highly secure ticket management system for its teams in the UK and India. It also needed a help desk that would support collaboration across continents.

Scribetech chose Deskpro’s on-premise help desk software so it could be hosted on local servers and keep client patient data under its control. The team said Deskpro “ticked all the boxes” for features, and Glenn Jackson used its customization and internal messaging tools to get a complete view of support activity and communicate quickly when urgent issues arose. Scribetech said it is happy with Deskpro because it “does everything we want it to do, and more.”

Scribetech

Glenn Jackson

IT Support Engineer