Case Study: Still Solutions improves support and reporting with Deskpro

How Still Solutions Got Their Support Moving With Deskpro On-Premise

Still Solutions, a managed IT service provider supporting almost 1000 businesses across its Still Solutions and Moxybox brands, needed to replace a confusing legacy help desk. The team wanted an on-premise system with stronger organization management, multi-brand support, and a built-in CRM, since their previous ticketing setup was slow and cumbersome for agents to use.

Deskpro provided the new help desk platform, including multi-brand support, CSV importing, reporting, billing features, live chat, and a searchable agent interface. Still Solutions said the system was intuitive and enjoyable to work in, improved support for customers, reduced email tickets through live chat, and made it easier to track billing and KPIs with custom reports and SQL.

Still Solutions

Brandon Farrell

IT Team Lead