Deskpro
54 Case Studies
Case Study: Atlantech Online improves help desk automation and customization with Deskpro
A Deskpro Case Study
After Being Let Down By Their Previous Help Desk, Atlantech Migrated To Deskpro On-Premise
Atlantech Online needed a replacement for Kayako after the company discontinued its on-premise help desk and the cloud option was too expensive and lacked needed features. The team was looking for on-premise help desk software with strong functionality, easy data migration, and support for customization and automation.
Deskpro provided an on-premise help desk that Atlantech Online could install on a virtual machine and configure quickly. Using Deskpro’s migration tools, Atlantech moved its tickets and history swiftly, and the team added escalations, SLA triggers, audit trails, and custom HTTP/JSON requests; agents reported being happy with the switch and rated the experience 9/10.
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Atlantech Online
Eric Van Tol
Operations Manager