Deskpro
54 Case Studies
Case Study: Flexible Autos improves B2B customer support with Deskpro
A Deskpro Case Study
Flexible Autos stepped its support up a gear with help desk software
Flexible Autos, a car rental agency based in Barcelona, Spain, handled B2B customer support through Outlook before adopting Deskpro. Customer Service Supervisor Liliana Carou said managing the volume of requests in email was impossible and made reporting very difficult.
With Deskpro’s help desk software, Flexible Autos improved ticket handling, ran reports on team performance, and used ticket statuses to track requests waiting on external suppliers. Liliana said customer support is now very easy for her and her team, and that they are very happy with Deskpro after more than 4 years of use.
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Flexible Autos
Liliana Carou
Customer Service Supervisor