Case Study: Federal Public Defender Office Southern District of Ohio improves ticket organization and response efficiency with Deskpro

How Federal Public Defender offices improved organization, commuications and efficiency moving from Outlook to Deskpro

Federal Public Defender Office Southern District of Ohio relied on Outlook and a general email platform for too long to manage communication with staff and clients. Messages were getting lost or buried in the inbox, and the team had no easy way to organize pending requests or keep communication lines clear.

The office chose Deskpro On-Premise after a rigorous testing process so it could keep control of its data and categorize tickets more effectively. Deskpro made implementation easy, improved ticket tracking, and helped ensure responses went out in a reasonable timeframe, with Brad Craley noting that open ticket emails were no longer getting lost. The team also reported faster issue response times, better ticket organization, and improved visibility for supervisors.

Federal Public Defender Office Southern District of Ohio

Brad Craley

Senior Systems Admin