Case Study: Arkansas Urology improves internal IT support with Deskpro

How health company Arkansas Urology streamlined IT Support for all of their employees with Deskpro

Arkansas Urology, the largest urology practice in Arkansas, used an email client for internal IT support and found it offered little organization, few efficiency features, and no clear way to track success rates, employee satisfaction, or recurring issues. The support team needed a more secure self-hosted help desk to handle frequent internal requests.

Arkansas Urology chose Deskpro after testing it against other help desk options, citing its simple interface and useful time-saving features. With Deskpro, the team improved ticket handling and reporting, giving management clearer insight into support activity and helping agents manage workloads more coherently. The company also noted that Deskpro’s Linux-based setup made cron jobs reliable, which made daily work easier for the team.

Arkansas Urology

Max Kamis

Senior IT Consultant