Case Study: Tain improves on-premise support with Deskpro

How Tain migrated from Kayako to Deskpro in search of a better on-premise helpdesk

Tain, a gambling company based in Sliema, Malta, needed an on-premise help desk that could support a growing, multi-location team after it became disillusioned with Kayako’s removal of on-premise support. It was looking for a solution that was scalable and easy to migrate to, and it selected Deskpro for the evaluation.

Using Deskpro, Tain imported data directly from its Kayako on-premise help desk with the built-in importer and quickly configured the system for its departments and teams. The company said migration was “plain sailing” and “painless,” and it has since used Deskpro triggers and admin tools to automate repetitive work, reduce human errors on tickets, and help agents answer more tickets.

Tain

Jonathan Bonnici

Technical Support