Case Study: BOpartner organizes customer support requests with Deskpro

BOpartner needed to organize its customer support requests

BOpartner, an IT consultancy in Namur, Belgium, needed a better way to organize customer support requests. Its previous software was outdated, too expensive for what it was, and had bug issues, so the team looked for a new solution.

BOpartner chose Deskpro to migrate customers and data into a cloud help desk and quickly get support operations running. The team now uses Deskpro to manage tickets, maintain a structured support process, use reports for performance tracking and invoicing, and apply triggers and escalations to keep tickets moving and prioritize clients.

BOpartner

Lieven Embrechts

IT Solutions Architect