Alaska Airlines achieves a memorable, fan‑engaging in‑flight game‑day experience with Kotis Design
B2B Case Studies Featuring Alaska Airlines as the Customer
Explore case studies featuring Alaska Airlines as the customer — learn how vendors and partners helped Alaska Airlines solve real business challenges.
Case Studies
Showing 65 Success Stories about Software and Services used by Alaska Airlines
Two iconic northwest companies come together to recognize one remarkable milestone
Capturing Authentic Passion Among Seattle’s Graduating Youth
Alaska Airlines streamlines the contact center with real-time observability
Alaska Airlines
Jessi Lewis
eCommerce Manager, Technical Product
Alaska Airlines - Customer Case Study
Alaska Airlines achieves pandemic rebound and boosted customer confidence with UserTesting
Alaska Airlines
Aubri Denevan
Senior UX Researcher
Alaska Airlines - Customer Case Study
How Alaska Airlines uses a hybrid approach to customer feedback to drive action and improve the customer experience
Alaska Airlines achieves a decade of Pride celebration and inclusive branded swag with Kotis Design
How Alaska Airlines was able to proactively close potential security gaps by retiring unsupported operating systems
Alaska Airlines
Michael Jude
Director of Infrastructure Engineering
Alaska Airlines achieves memorable kids’ brand engagement with custom backpacks from Kotis Design
Alaska Airlines achieves a seamless, real-time day-of-travel experience with Airship
Alaska Airlines
Dave McCormick
Director of e-Commerce
Alaska Airlines Takes Quality Customer Service Home with Envision Click2Coach
Alaska Airlines
Bette Giboney
Manager, Call Center Training and Development
Alaska Airlines upgrades boarding by using iPad Minis to scan documents away from the gate
Alaska Airlines
Francis Brown
Product Manager
Alaska Airlines achieves 60% reduction in outages and under-10-minute detection with AppDynamics
Alaska Airlines
Patrick Boudreaux
Software Engineering Manager
Alaska Airlines Reduces Waste Expenses By More Than 73%
Alaska Airlines achieves improved passenger safety and satisfaction with Accruent’s Maintenance Connection
Alaska Airlines
Allan Amador
Facilities Manager
Alaska Airlines - Customer Case Study
Alaska Airlines achieves smooth app modernization and optimized cloud performance with Sumo Logic
Alaska Airlines
Bryce Lindsey
Principal Site Reliability Engineer (SRE)
Alaska Airlines achieves enterprise-grade ransomware protection and secure remote-work operations with Fortinet FortiGate
Alaska Airlines
Brian Talbert
Chief Information Security Officer
Alaska Airlines achieves lower costs and improved customer experience with Five9
Alaska Airlines
Gail Mahan
Director of Contact Center Planning and Technology
Alaska Airlines achieves repeatable, reliable testing and eliminates false positives with Parasoft Virtualize
Alaska Airlines
Ryan Papineau
Senior Software Engineer
Alaska Airlines achieves 198% increase in loyalty sign-ups and personalized pre-trip engagement with Amperity
Alaska Airlines
Natalie Bowman
Managing Director, Marketing & Advertising
Alaska Airlines - Customer Case Study
Alaska Airlines
Andrew Spencer
Media Analyst
Alaska Airlines Enables Air Travel Innovation via APIs
Alaska Airlines delivers an industry-leading SAF program for guests
Alaska Airlines
Diana Birkett Rakow
Alaska Airlines
Alaska Airlines - Customer Case Study
Alaska Airlines ensures their flight attendant tools are seamless
Alaska Airlines
Vikram Baskaran
V.P. of Information Technology
Alaska Airlines takes contactless payments to the skies with Tap to Pay on iPhone
Alaska Airlines
Bernadette Berger
Director of Innovation
Alaska Airlines Streamlines Travel Experiences and Fosters Engagement with Airship’s Mobile Wallet Solution
Alaska Airlines
Tracy Brooks
Manager Product Management, Mobile App
Alaska Airlines Partners with Jumio to Provide Faster, More Efficient Travel
Alaska Airlines
Natalie Bowman
Vice President of Digital Experience
Alaska Airlines announces investment in Loft Dynamics and partnership to develop and deploy first Boeing 737 VR simulators
Alaska Airlines
Jeff Severns
Managing Director of Flight Operations Training
Assaia helps Alaska Airlines increase on-time performance by 17% at SEA
Alaska Airlines
Pasha Saleh
Corporate Development Director
Alaska Airlines achieves rapid checklist processing and real-time data flow with Fluix
Alaska Airlines
Bob Hoelzen
FCF Operations Manager
Alaska Airlines achieves a mobile-first customer and employee experience with Microsoft Azure
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Airline Uses Tablets, Cloud Services to Offer More Engaging In-Flight Entertainment
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Alaska Airlines achieves Agile transformation, multistage CI and US$400,000/yr QA savings with AccuRev
Alaska Airlines
Chris Barnes
Senior Systems Analyst and AccuRev Administrator, Alaska Airlines
Jenn gives an exceptional customer experience by connecting with travelers
Alaska Airlines ‘super impressed’ with Qube Horizon functionality
Alaska Airlines
Shaunda Groce
Lease Administrator
Alaska Airlines Enables Air Travel Innovation via APIs
Helping Alaska Airlines Better Serve Its Customers through Industry-Leading Mobile Offerings
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Helping Alaska Airlines Improve Customer Loyalty
Alaska Airlines
Ann Ardizzone
Former Managing Director of Customer Experience
Alaska Airlines achieves improved passenger safety and equipment uptime with Maintenance Connection
Alaska Airlines
Allan Amador
Facilities Manager
Alaska Airlines - Customer Case Study
Alaska Airlines - Customer Case Study
Alaska Airlines
Ann Ardizzone
Former Managing Director of Customer Experience
Alaska Airlines - Customer Case Study
Alaska Airlines
Raymond Beyer
Director, IT Applications
Alaska Airlines - Customer Case Study
Alaska Airlines meets its customers in the cloud
Alaska Airlines achieves 4M+ miles donated and 280K+ impressions with Moderne Communications
Alaska Airlines ensures uptime for 25 business-critical applications with ExtraHop
Alaska Airlines
Kris Kutchera
Vice President of Information Technology
Alaska Airlines - Customer Case Study
Alaska Airlines
Sangita Woerner
VP Marketing
Alaska Airlines - Customer Case Study
Alaska Airlines - Customer Case Study
Alaska Airlines makes shopping easier with faster flow of new e-commerce features
Alaska Airlines
Debra Moore
Senior Product Owner
Alaska Airlines improves services in the cloud using containers and Azure Service Fabric
Alaska Airlines
Carol Richardson
Senior Software Development Engineer
Industry challenger Alaska Airlines takes service to new heights
Alaska Airlines
Veresh Sita
CIO
Alaska Airlines Boosts Bookings with Evocalize
Alaska Airlines - Customer Case Study
Taking on Delta in a Battle Over Hubs
Alaska Airlines - Customer Case Study
Alaska Airlines achieves modern mobile security and secure cloud access with Ping Identity
Alaska Airlines achieves higher productivity, better customer service and lower staffing costs with Alvaria Workforce Management and At‑Home Agent Solution
Alaska Airlines
Amy Gerfen
Reservations Manager
Alaska Airlines - Customer Case Study
Communications-On-Demand Strategic Storytelling Leads Change Management
Waste Reduction Takes Off at Alaska Airlines
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