Alaska Airlines achieves a memorable, fan‑engaging in‑flight game‑day experience with Kotis Design
B2B Case Studies Featuring Alaska Airlines as the Customer
Explore case studies featuring Alaska Airlines as the customer — learn how vendors and partners helped Alaska Airlines solve real business challenges.
Case Studies
Showing 65 Success Stories about Software and Services used by Alaska Airlines
Two iconic northwest companies come together to recognize one remarkable milestone
Capturing Authentic Passion Among Seattle’s Graduating Youth
Alaska Airlines improves call center outcomes with Quantum Metric
Alaska Airlines
Jessi Lewis
eCommerce Manager, Technical Product
Alaska Airlines drives smarter marketing decisions with Adswerve
Alaska Airlines achieves pandemic rebound and boosted customer confidence with UserTesting
Alaska Airlines
Aubri Denevan
Senior UX Researcher
Alaska Airlines - Customer Case Study
Alaska Airlines improves customer experience with Voxpopme video feedback
Alaska Airlines achieves a decade of Pride celebration and inclusive branded swag with Kotis Design
Alaska Airlines achieves stronger security and lower migration costs with VirtaMove
Alaska Airlines
Michael Jude
Director of Infrastructure Engineering
Alaska Airlines achieves memorable kids’ brand engagement with custom backpacks from Kotis Design
Alaska Airlines achieves a seamless, real-time day-of-travel experience with Airship
Alaska Airlines
Dave McCormick
Director of e-Commerce
Alaska Airlines improves contact center performance with Envision Click2Coach
Alaska Airlines
Bette Giboney
Manager, Call Center Training and Development
Alaska Airlines upgrades boarding efficiency with Scandit mobile scanning
Alaska Airlines
Francis Brown
Product Manager
Alaska Airlines achieves 60% reduction in outages and under-10-minute detection with AppDynamics
Alaska Airlines
Patrick Boudreaux
Software Engineering Manager
Alaska Airlines Reduces Waste Expenses By More Than 73%
Alaska Airlines achieves improved passenger safety and satisfaction with Accruent’s Maintenance Connection
Alaska Airlines
Allan Amador
Facilities Manager
Alaska Airlines achieves consistent on-brand destination storytelling with Shutterstock Studios
Alaska Airlines achieves smooth app modernization and optimized cloud performance with Sumo Logic
Alaska Airlines
Bryce Lindsey
Principal Site Reliability Engineer (SRE)
Alaska Airlines achieves enterprise-grade ransomware protection and secure remote-work operations with Fortinet FortiGate
Alaska Airlines
Brian Talbert
Chief Information Security Officer
Alaska Airlines achieves lower costs and improved customer experience with Five9
Alaska Airlines
Gail Mahan
Director of Contact Center Planning and Technology
Alaska Airlines achieves repeatable, reliable testing and eliminates false positives with Parasoft Virtualize
Alaska Airlines
Ryan Papineau
Senior Software Engineer
Alaska Airlines achieves 198% increase in loyalty sign-ups and personalized pre-trip engagement with Amperity
Alaska Airlines
Natalie Bowman
Managing Director, Marketing & Advertising
Alaska Airlines - Customer Case Study
Alaska Airlines
Andrew Spencer
Media Analyst
Alaska Airlines Enables Air Travel Innovation via APIs
Alaska Airlines boosts sustainable aviation fuel support with Chooose
Alaska Airlines
Diana Birkett Rakow
Alaska Airlines
Alaska Airlines boosts ticket purchases with CataBoom gamification
Alaska Airlines achieves seamless flight attendant collaboration with Ditto
Alaska Airlines
Vikram Baskaran
V.P. of Information Technology
Alaska Airlines achieves frictionless in-flight contactless payments with Stripe
Alaska Airlines
Bernadette Berger
Director of Innovation
Alaska Airlines achieves faster check-ins and higher mobile wallet adoption with Airship
Alaska Airlines
Tracy Brooks
Manager Product Management, Mobile App
Alaska Airlines achieves faster, more efficient travel with Jumio ID Verification
Alaska Airlines
Natalie Bowman
Vice President of Digital Experience
Alaska Airlines announces investment in Loft Dynamics and partnership to develop and deploy first Boeing 737 VR simulators
Alaska Airlines
Jeff Severns
Managing Director of Flight Operations Training
Assaia helps Alaska Airlines increase on-time performance by 17% at SEA
Alaska Airlines
Pasha Saleh
Corporate Development Director
Alaska Airlines achieves rapid checklist processing and real-time data flow with Fluix
Alaska Airlines
Bob Hoelzen
FCF Operations Manager
Alaska Airlines achieves a mobile-first customer and employee experience with Microsoft Azure
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Alaska Airlines enhances in-flight entertainment with Microsoft Windows Embedded tablets and Azure
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Alaska Airlines achieves Agile transformation, multistage CI and US$400,000/yr QA savings with AccuRev
Alaska Airlines
Chris Barnes
Senior Systems Analyst and AccuRev Administrator, Alaska Airlines
Jenn gives an exceptional customer experience by connecting with travelers
Alaska Airlines ‘super impressed’ with Qube Horizon functionality
Alaska Airlines
Shaunda Groce
Lease Administrator
Alaska Airlines Enables Air Travel Innovation via APIs
Alaska Airlines improves mobile customer service with Point B
Alaska Airlines
Curtis Kopf
Vice President of Customer Innovation
Alaska Airlines improves customer loyalty with Point B
Alaska Airlines
Ann Ardizzone
Former Managing Director of Customer Experience
Alaska Airlines achieves improved passenger safety and equipment uptime with Maintenance Connection
Alaska Airlines
Allan Amador
Facilities Manager
Alaska Airlines - Customer Case Study
Alaska Airlines - Customer Case Study
Alaska Airlines
Ann Ardizzone
Former Managing Director of Customer Experience
Alaska Airlines - Customer Case Study
Alaska Airlines
Raymond Beyer
Director, IT Applications
Alaska Airlines - Customer Case Study
Alaska Airlines meets its customers in the cloud
Alaska Airlines achieves 4M+ miles donated and 280K+ impressions with Moderne Communications
Alaska Airlines ensures uptime for 25 business-critical applications with ExtraHop
Alaska Airlines
Kris Kutchera
Vice President of Information Technology
Alaska Airlines - Customer Case Study
Alaska Airlines
Sangita Woerner
VP Marketing
Alaska Airlines boosts mobile workforce engagement with Xamarin
Alaska Airlines - Customer Case Study
Alaska Airlines achieves faster e-commerce feature delivery with Microsoft Corporation Azure and Windows Server Containers
Alaska Airlines
Debra Moore
Senior Product Owner
Alaska Airlines achieves cloud scalability and improved services with Microsoft Corporation Azure and Service Fabric
Alaska Airlines
Carol Richardson
Senior Software Development Engineer
Alaska Airlines achieves improved collaboration and customer service with Microsoft Corporation Office 365
Alaska Airlines
Veresh Sita
CIO
Alaska Airlines achieves a 450% increase in trip bookings revenue with Evocalize
Alaska Airlines - Customer Case Study
Taking on Delta in a Battle Over Hubs
Alaska Airlines - Customer Case Study
Alaska Airlines achieves modern mobile security and secure cloud access with Ping Identity
Alaska Airlines achieves higher productivity, better customer service and lower staffing costs with Alvaria Workforce Management and At‑Home Agent Solution
Alaska Airlines
Amy Gerfen
Reservations Manager
Alaska Airlines - Customer Case Study
Communications-On-Demand Strategic Storytelling Leads Change Management
Alaska Airlines reduces waste expenses by 73% with ENGIE Insight
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