Case Study: Alaska Airlines achieves improved passenger safety and satisfaction with Accruent’s Maintenance Connection

How Alaska Airlines upgraded its system to track maintenance needs and avoid equipment downtime and unsatisfactory conditions for passengers

Alaska Airlines, the fifth-largest U.S. carrier serving 100+ destinations and carrying over 44 million passengers annually, needed a reliable way to manage thousands of assets across airports, hangars and aircraft to prevent downtime and maintain top-rated customer service. The airline lacked a unified work-order system and real-time visibility into technician and project status, putting mission-critical equipment and passenger experience at risk.

Alaska implemented Maintenance Connection for asset management, work-order tracking and preventive maintenance, enabling technicians to create orders in the field and view real-time asset status. The result was improved equipment uptime, full visibility across locations, faster resolution of deficiencies, clearer KPI and budget tracking, and a safer, more consistent travel experience that supports its high customer-satisfaction rankings.

Alaska Airlines

Allan Amador

Facilities Manager