Case Study: Alaska Airlines achieves improved passenger safety and equipment uptime with Maintenance Connection

Ensuring passenger safety and satisfaction with efficient maintenance management

Alaska Airlines, the fifth-largest U.S. carrier serving 100+ destinations and carrying over 44 million passengers annually, needed a reliable way to protect passenger experience by eliminating equipment downtime and unsafe conditions. The airline struggled with no system for tracking work order status, lacked real-time visibility across technicians and facilities, and had to manage thousands of mission‑critical assets—from jet bridges and baggage systems to hangars and fuel tanks—across many locations.

Alaska implemented Maintenance Connection for asset management, work‑order tracking, and preventive maintenance, enabling technicians and partner facility teams to create orders in the field and view real‑time asset status. The result was full visibility into work orders, improved equipment uptime through scheduled PMs, clearer KPIs and budget tracking, and a safer, more reliable travel experience that contributes to the airline’s high customer satisfaction ratings.

Alaska Airlines

Allan Amador

Facilities Manager