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Ruben Resendez
President
Five9
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
Case Studies
Showing 90 Five9 Customer Success Stories
Aeroflow Health Leverages Five9 AI for Self-Service & Custom Summaries
Aeroflow Health
Ashley Haynes
Director of Customer Operations
Hospitality Brands Improve Experiences with Agilysys
Agilysys
Justin Smith
Vice President of Support Operations
Alaska Airlines Moves to the Cloud and Improves CX
Alaska Airlines
Gail Mahan
Director of Contact Center Planning and Technology
Virtual Agents Activate Thousands of Non-Emergency Rides
Alivi
Henry Hernandez
Director of Non-Emergency Medical Transportation Operations
Apex America Optimizes Its Agent Experience
Apex America
David Benadoff
Vice President
Aprende Institute Delivers A+ CX to Students
Aprende Institute
Lee Hasson
Chief Technology Officer
Atento Moves Contact Centers to the Cloud
Atento
Beth Burgener
Director of Channel and Alliances
Empowering Workforce Flexibility with Five9
athenahealth
Paul Bissonnette
Manager, Customer Care Workforce Management
Bakkt Raises the Bar for Customer Experience
Bakkt
Daren Autry
Head of Commercial Operations
Reaping Results from a Pure Cloud Solution
Bernard
Matt Zemon
President & Chief Executive Officer
BISSELL Digitally Transforms its Contact Centers
BISSELL
Razi Sharbaan II
Associate Director, Global Consumer Services
Upgrading to an Omnichannel Contact Center for Improved, Consistent Customer Experiences
Booker
Brian Raboin
Vice President, Customer Experience
BSI Financial Optimizes their Contact Center to Improve Customer Experience and Performance
BSI Financial Services
Cody Bennett
Senior Analyst/Applications Lead
Driving Faster Customer Service With Five9 Salesforce Integration
CARFAX
Davo Muttiah
Change Manager
Central Bank Cuts Call Volume in Half
Central Bank
Mary Beth Gillum
SVP Customer Service
ConnectWise Improves Uptime and Streamlines Communications
ConnectWise
Andrew Savage
Help Desk Project Manager and Technical Services Manager
Covid Clinic Goes Live with Five9 and Finds $2M in Savings
Covid Clinic
Alan Ruiz
Chief Operating Officer
Crutchfield Gives Advisors Effortless CX Tools with Five9 WFA
Crutchfield
Jeff Bingaman
Chief Information Officer
Englishtown - Customer Case Study
Englishtown
Hiram Zamora
Sales Intelligence Specialist
Exact Sciences Achieves 45% Containment Rate
Exact Sciences
Darran Haessig
Associate Director of IT Applications
Developing Strong Customer Relationships Through Five9
Fast Fix 123
Paul Cozzolino
Founder & Chief Executive Officer
Manufacturer Cuts Abandonment from 30% to 2%
Global Consumer Goods Manufacturer
Healthcare Partner Grows Business with CX Upgrade
Global Strategic Partner's Company
Delivering Better CX to patients at Gonzaba Medical Group
Gonzaba Medical Group
Darryl Flores
Director, Customer Director of Customer Experience
Greenwood Hall - Customer Case Study
Greenwood Hall
Daniel Cartmell
IT Director
Guardian Provides Exceptional Remote Customer Service
Guardian Protection Products
Kevin Gaylord
VP of Operations
Hanna Andersson Dresses for CX Success
Hanna Andersson
Angela Kourtoglou
Senior Director of Operations and Head of Customer Care
Healthcare Technology Provider Personalizes Member Services
Healthcare Technology Provider
Hoglund Leverages Five9 to Save Over $1 Million
Hoglund Law
Jason Adams
Call Center Director
Cloud Solution Improves the Customer Experience
Ian Williams
Mike Dunstan
IT Manager
Powering Exceptional Multilingual Customer Experiences for Global Brands
ICON Communication Centres s.r.o.
Neal Bartram
Business Unit Director
Innovative Vision - Customer Case Study
Innovative Vision
Sajan Choksi
Chief Executive Officer
Invenio Solutions - Customer Case Study
Invenio Solutions
Wasif Khan
CIO
Jackson Hewitt Improves Agent Performance With Five9 Enterprise WFM
Jackson Hewitt
Jackson Hewitt
Jackson Hewitt
Improving Customer Service for KAR Users
KAR Global
Adam Chobany
Product Manager for Unified Communications and Collaboration Services
Kyndryl Migrates 200+ Customers and 90K Employees to Five9
Kyndryl
Boris Jovevski
Internal IT Services Director
Lake County Health Department Moves to the Cloud in 48 Hours
Lake County Health Department
Jefferson McMillian-Willhoit
Linear Integrates with Five9 and Zoom Phone
Linear Financial Technologies
Ryan McMahon
Director of Sales Operations
Majestic Wine Uses Agile Five9 Solution to Match Business Momentum
Majestic Wine
Andrew Valerio
Head of Contact Center
Major Retailer Hits 90%+ QM and CSAT
Major E-Commerce and Catalog Retailer
Retailer Hits 45% IVA Containment, 90%+ QM & CSAT
Major Longstanding E-commerce and Catalog Retailer
Medical Alert - Customer Case Study
Medical Alert
Joe Huffnagle
Director of Telecommunications, Medical Alert
NexRep - Customer Case Study
NexRep
Teddy Liaw
Chief Executive Officer
NJ 2-1-1 - Customer Case Study
NJ 2-1-1
Laura Zink Marx
Executive Director
NJ 211 Stays Open for Its Community During Disasters
NJ 211
Rory Britt
IT Manager
Nonprofit Company Modernizes Its CX
Nonprofit Company
Nutrisystem Boosts Efficiency with Five9 Workflow Automation
Nutrisystem
Bill MacBride
SVP of Contact Center Operations
OceanFirst Bank Deploys AI for Collaborative Intelligence
OceanFirst Bank
Brenda Gleeson
Customer Care Center Manager
Providing Better Customer Experiences for Outsourced Call Center Clients
OnBrand24
Mark Fichera
Owner and CEO, OnBrand24
How Five9 Helped Lower Call Abandonment Rates By Nearly 30%
OnBrand24
Mark Fichera
Owner and CEO, OnBrand24
Oracle NetSuite - Customer Case Study
Oracle NetSuite
Bernie Fraser
Technical Support Director
PAR Delivers Superior CX with Five9 and Zoom
PAR Tech
Bernie Salvaggio
IT Director
Moving to Five9 and Oracle to Improve and Personalize Customer Experiences
Penn Foster
Emily Cramer
Contact Center Technical Project Manager
From a Homegrown Call Center to the Power of the Cloud
Phone.com
Jeremy Watkin
Director of Customer Service
Phone.com - Customer Case Study
Phone.com
Jeremy Watkin
Director of Customer Service
Five 9 Helps Pilot Freight Services Cut Call Abandonment to 2%
Pilot Freight Services
Gary Lisbon
GL Voice Solutions
PING Drives Its Contact Center with Five9 Analytics
PING
Michael Tingey
Senior Manager of Customer and Consumer Relations
Pizza Hut Orders Up Better Customer Experience
Pizza Hut
Patrick Branley
Director of Technology
Pobl—On the Path to a Digital Future
Pobl
Darren Raz-Nick
Senior Business Partner
Professional Services Company Visualizes Performance in Real Time
Professional Services Organization
Public Partnerships Works from Home with Five9
Public Partnerships
Shane Moodyman
Director of Customer Service Workforce
University Doubles its Call Volume without Adding Staff by Using Five9
Regent University
Jonathan Harrell
Assistant Vice President of IT
RJR Technology - Customer Case Study
RJR Technology
Bob Rubertone
Founder
University Moves to the Cloud in Four Days
Rochester Institute of Technology
Arthur Miller
Manager of Network Communications Team/Telephony
RoundPoint Mortgage Turns to Digital Engagement to Service Homeowners
RoundPoint
Fabian Russell
Assistant VP, Call Center Operations
Sentinel Customer Aquisition - Customer Case Study
Sentinel Customer Aquisition
Jason Myers
Sentinel Customer Aquisition
Serefin Drives 80% Call Deflection Rate with Five9
Serefin
Walter Wakulowsky
President
Exploiting the Cloud’s Flexibility to Compete with the Goliaths
Straight Forward
Rod Schwegel
Co-founder and President, Straight Forward
Stratasys Moves to the Cloud with Five9
Stratasys
Kevin Brett
Senior Manager, Sales Operations
SumUp Sees 50% Call Containment with Five9
SumUp
Bruno De Melo Fransoni
Global Contact Center Chapter Leader
Improving Customer Service for Telehealth Users
Teladoc
Gary Britton
Vice-President, Operations
Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality
Teladoc
Andrea Brown
Director of Workforce and Program Management
Prescription for a Healthy Contact Center
Teladoc
Gary Britton
Vice-President, Operations
Improving Agent Experience at TBI with Five9
Telecom Brokerage Inc.
Integrating Systems to Improve Agent Productivity
Tempoe
Matthew Dvorak
Director of Workforce Management
TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity
Tempoe
Matthew Dvorak
Director of Workforce Management
The Shipyard - Customer Case Study
The Shipyard
Ilya Bodner
Chief Revenue Officer
TruConnect Leverages AI to Reduce Costs and Optimize Customer Service
TruConnect
Lucy Sung
Chief Operating Officer
Breaking Ticket Sales Records with a Cloud Solution
Turnstyles Ticketing
Mike Jennings
Chief Administrative Officer
Improving Agent and Customer Experience with Five9 Zendesk Integration
Ultra Mobile
Paul Catherall
Head of Care
Saving $1.3M in Call Reduction While Improving Customer Experience
Under Armour
Rebecca Arwood
Director of Customer Service
University Goes Remote Over the Weekend
University of Akron
USCB America Leverages Five9 to Transform Contact Center Operations and Deliver Positive Cash Flow for Clients
USCB America
Pedro Guijarro
IT Manager
Vibrant Customizes Member Experience with Five9 and Microsoft Teams
Vibrant Credit Union
Joanie Dean
Business Analyst II
VSP Delivers Self-Service to 12M with Five9 IVA
VSP Vision Care
Chris Ruff
Senior Contact Center Manager
Contact Center Solution Turns Leads—Old and New—into Revenue
Weed Man
Kevin Adan
General Manager
Nonprofit Deploys Contact Center in a Day
Work Connect Project
Ellen Willmott
President and COO
Ygrene Gains Platform Reliability and Reduces Handle Time 50% with Five9
Ygrene
Shawn Harrs
Chief Information Officer
BPO Zevas Pivots Employees to Work Remotely with Five9
Zevas Communications
David Cashman
Chief Commercial Officer and board member
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