Five9 B2B Case Studies & Customer Successes

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Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Case Studies

Showing 96 Five9 Customer Success Stories

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adHere achieves 564% call center revenue growth and profitability with Five9

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Aeroflow Health achieves 15% call‑volume reduction and automated AI call summaries with Five9

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Agilysys achieves faster support and 60+ second AHT reduction with Five9

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Alaska Airlines achieves lower costs and improved customer experience with Five9

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Alivi achieves 3,700+ automated non-emergency ride activations and reduced member wait times with Five9

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Apex America achieves an optimized agent experience and a unified, AI-powered contact center with Five9

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Aprende Institute achieves A+ student experience and scalable outbound dialing with Five9

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Atento achieves reliable, scalable cloud contact centers with Five9

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athenahealth achieves remote workforce flexibility and rapid agent onboarding with Five9

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Bakkt achieves scalable, remote-ready customer experience with Five9 Intelligent Cloud Contact Center

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Bernard achieves cost savings, streamlined operations and a 160% increase in contacts per hour with Five9 Virtual Contact Center

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BISSELL achieves 9% higher CSAT and 5% FTE savings with Five9

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Booker achieves consistent omnichannel customer experiences with Five9

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BSI Financial Services achieves sub-1% abandon rate and 16-second average speed to answer with Five9 Virtual Contact Center

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CARFAX achieves faster, unified customer service with Five9 Salesforce integration

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Central Bank halves agent call volume with Five9 Intelligent Virtual Agent

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ConnectWise achieves consistent uptime and streamlined communications with Five9 Intelligent Cloud Contact Center

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Covid Clinic achieves over $2M in first-year savings and rapid scalability with Five9

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Crutchfield achieves automated integrations and effortless advisor CX with Five9 Workflow Automation

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Doctor Care Anywhere Gains 44-Point Satisfaction Lift

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Englishtown achieves 40% faster outbound calling and higher sales efficiency with Five9

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Exact Sciences achieves 45% containment rate with Five9

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Fast Fix 123 boosts Net Promoter Score 25% and scales customer support with Five9

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Global Consumer Goods Manufacturer cuts abandonment from 30% to 2% with Five9

Global Strategic Healthcare Partner achieves rapid global expansion and doubles agent capacity with Five9

Gonzaba Medical Group achieves faster patient response times and 4% fewer no-shows with Five9

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Greenwood Hall achieves 25–30% higher enrollment results and 30% cost savings with Five9

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Guardian Protection Products achieves reliable, faster remote customer service with Five9

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Hanna Andersson achieves 33% service-level increase and cuts abandonment to under 3% with Five9

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Healthcare Technology Provider boosts CSAT and gains real-time Salesforce integration with Five9

Hoglund Law achieves $1.2M in annual savings and contact-center efficiency with Five9

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Cloud Solution Improves the Customer Experience

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ICON Communication Centres s.r.o. achieves scalable multilingual contact center excellence with Five9

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Innovative Vision achieves global connectivity and real-time contact center intelligence with Five9

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Invenio Solutions achieves a scalable, multichannel cloud contact center and increased agent productivity with Five9

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Jackson Hewitt achieves improved agent performance and staffing forecasts with Five9 Enterprise WFM

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KAR Global achieves streamlined workflows and improved customer service with Five9

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Kyndryl slashes service desk wait times from 3 hours to 30 seconds with Five9

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Lake County Health Department achieves 48-hour cloud migration and scalable, Teams‑integrated contact center with Five9

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Linear Financial Technologies achieves real-time reporting and 15–20% faster call handling with Five9

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Lumexa Imaging Unlocks $4M in Untapped Revenue with Five9 AI

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Majestic Wine achieves an agile, scalable remote contact center for peak season with Five9

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Major E-Commerce and Catalog Retailer achieves 93% QM and 90% CSAT with Five9

Major, Longstanding E-commerce and Catalog Retailer achieves 45% IVA containment and 90%+ QM & CSAT with Five9

Medical Alert achieves 69% higher agent productivity and cloud contact center resilience with Five9

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NexRep achieves a scalable, high-performing cloud contact center and 90% agent retention with Five9

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NJ 2-1-1 achieves uninterrupted access to critical resources during Hurricane Sandy with Five9

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NJ 211 achieves continuous disaster-response service and remote work capability with Five9

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Nonprofit Company achieves modernized omnichannel CX and reduces call abandonment from 28% to 13% with Five9 Intelligent CX Platform

Nutrisystem achieves 15–20% technology cost savings and improved contact-center efficiency with Five9 Workflow Automation

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OceanFirst Bank achieves faster onboarding, smarter call routing, and AI-driven agent coaching with Five9

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OnBrand24 achieves 30% lower call abandonment and 38% business growth with Five9 Intelligent Cloud Contact Center

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Call center outsourcer OnBrand24 achieves 30% lower abandonment and faster onboarding with Five9

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Oracle NetSuite achieves reliable call quality and seamless CRM integration with Five9

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PAR Technology (PAR Tech) achieves improved first-call resolution and superior customer experience with Five9

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Penn Foster achieves scalable, personalized omnichannel student experiences and 18% service-level gains with Five9

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Phone.com achieves a scalable, insight-driven cloud contact center with Five9

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Phone.com achieves streamlined contact center operations and stronger social customer care with Five9

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Pilot Freight Services cuts call abandonment to 2% with Five9 Intelligent Virtual Agent

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PING achieves deeper contact center insights and improved performance with Five9 Analytics

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Pizza Hut Australia achieves faster, lower-cost ordering with Five9 IVA

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Pobl achieves a reliable, data-driven cloud contact centre with Five9

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Global Professional Services Organization achieves real-time performance visibility and increased contact center productivity with Five9 Workflow Automation

Public Partnerships achieves a scalable, remote-ready contact center and higher customer satisfaction with Five9

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PUMA Puts CX in the Fast Lane

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Regent University doubles call volume without adding staff with Five9

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RJR Technology achieves sub-30-second Internet lead response and 10%+ conversion lift with Five9

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Rochester Institute of Technology achieves four-day cloud contact center migration and full remote workforce enablement with Five9

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RoundPoint achieves scalable, digital-first omnichannel service with Five9

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Sentinel Customer Acquisition achieves 60–70% contact center cost reduction and consistent profitability with Five9

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Serefin achieves an 80% call deflection rate with Five9

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Straight Forward achieves rapid growth, agility, and enterprise-grade reliability with Five9 Virtual Contact Center

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Stratasys (3D‑printing manufacturer) achieves remote-work readiness and improved customer experience with Five9

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SumUp achieves 50% call containment and 23% cost savings with Five9 IVA and Workflow Automation

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Teladoc achieves 99% uptime and 97% customer satisfaction with Five9

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Teladoc achieves 97% customer satisfaction and 99% uptime with Five9

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Teladoc Health achieves improved efficiency and call quality with Five9 Agent Assist

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Telecom Brokerage Inc. achieves improved agent efficiency and accurate reporting with Five9

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TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity

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TEMPOE achieves improved agent productivity with Five9 Agent Desktop

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Customer Excellence Reimagined The Ivy Collection Boosts Conversion Rates by 20%

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The Shipyard achieves greater contact center visibility and faster campaign launches with Five9

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TruConnect achieves 7.5% cost savings and 30‑second handle‑time reduction with Five9 Agent Assist

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Turnstyles Ticketing achieves record-breaking ticket sales capacity with Five9 cloud contact center

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Ultra Mobile achieves 90%+ CSAT and improved agent experience with Five9 Plus Adapter for Zendesk (Five9)

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Under Armour achieves $1.3M in call-reduction savings and improved customer experience with Five9

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University of Akron achieves rapid cloud contact center deployment for remote IT support with Five9

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USCB America achieves faster receivables recovery and positive cash flow with Five9

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Vibrant Credit Union achieves a stable, integrated contact center and improved member experience with Five9

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VSP Vision Care achieves self-service for 12M calls and reduces support costs with Five9 IVA

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Weed Man Roswell achieves more sales with fewer phone reps with Five9

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Work Connect Project achieves rapid, scalable cloud contact center deployment in a day with Five9

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Wyndham Saves Millions, Achieves 62% Automation Rate

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Ygrene achieves platform reliability and a 50% reduction in handle time with Five9

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Yopa Sees 4x Increase in Contact Center Productivity

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Zevas Communications achieves rapid work-from-home pivot and uninterrupted service with Five9

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