Case Study: Stratasys (3D‑printing manufacturer) achieves remote-work readiness and improved customer experience with Five9

Stratasys Moves to the Cloud with Five9

Stratasys, Ltd., an American‑Israeli manufacturer of 3D printers and production systems, operates a U.S. contact center that handles roughly 250 inbound calls a day for support, sales and operations. Their on‑premises contact center limited data visibility, lacked Salesforce CRM integration, required manual routing and prevented remote work—constraints that impaired reporting, agent efficiency and customer service as the company grew.

Stratasys moved to Five9’s cloud contact center, integrating with Salesforce and adding screen pops, a visual IVR and remote‑agent capabilities. The change delivered better reporting and control, increased agent efficiency, reduced documentation‑related calls, enabled seamless work‑from‑home during COVID‑19, and materially improved the customer experience.

Stratasys

Kevin Brett

Senior Manager, Sales Operations