Case Study: Weed Man Roswell achieves more sales with fewer phone reps with Five9

Contact Center Solution Turns Leads—Old and New—into Revenue

Weed Man Roswell, a northern Georgia lawn care franchise, wanted to increase phone-based sales without hiring more reps. Reps were losing time to voicemails, long holds and other dead time, and while a predictive dialer could help, traditional on-prem solutions were costly and risky for a seasonal business.

They implemented Five9’s cloud contact center and predictive dialer, feeding estimates from their WEMMS system into Five9 so reps are connected only to live prospects and see corresponding estimates on-screen while call data is logged automatically. The result: more sales with fewer phone reps, better campaign management, more motivated agents, and flexible pay-as-you-go capacity—an outcome the general manager says “works.”

Weed Man

Kevin Adan

General Manager