Case Study: Greenwood Hall achieves 25–30% higher enrollment results and 30% cost savings with Five9

Greenwood Hall - Customer Case Study

Greenwood Hall, a student lifecycle management provider serving 40+ education clients and operating 116 agent seats, was hampered by an aging premise-based phone system that lacked predictive dialing, email/chat, CRM integration and scale flexibility. The outdated platform was costly to maintain, limited to inbound calls, and constrained the company’s ability to meet client expectations and growth.

Greenwood Hall moved to Five9’s cloud blended inbound/outbound solution with a customizable predictive dialer, CRM integration, and multichannel (email/chat) support. The change cut time-to-contact to 15–30 seconds, helped the company exceed client enrollment goals by 25–30% (up from ~5%), reduced costs by about 30%, simplified training and scaling, and restored client confidence with real-time dashboards and customizable features.

Greenwood Hall

Daniel Cartmell

IT Director