Case Study: Nutrisystem achieves 15–20% technology cost savings and improved contact-center efficiency with Five9 Workflow Automation

A Five9 Case Study

Nutrisystem Boosts Efficiency with Five9 Workflow Automation

Nutrisystem, a long-standing leader in weight‑loss plans, operates hundreds of agents handling more than 35,000 customer interactions weekly. After moving to permanent remote work, the company found its decade‑old on‑premises contact center—built from disparate vendors—was hard to update, poorly integrated with other systems, difficult to support remote agents, and inadequate for future needs.

Nutrisystem implemented Five9 cloud solutions (Workflow Automation, Global Voice, Visual IVR, Supervisor Plus) in under 90 days, enabling real‑time CRM and billing integration, performance‑based intelligent routing, virtual queuing and automated lead prioritization. The move replicated and improved their routing, broadened their geographic talent pool, reduced administrative effort, and delivered immediate benefits including 15–20% savings in technology and telecommunications costs and faster, more efficient customer engagement.

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