Case Study: TEMPOE achieves improved agent productivity with Five9 Agent Desktop

Integrating Systems to Improve Agent Productivity

TEMPOE, a Manchester, New Hampshire–based consumer leasing company founded in 2009, offers no-credit-required leasing across furniture, electronics, appliances, jewelry, and automotive categories and supports 310 contact center representatives across nine locations. The company was operating three separate contact center systems—a homegrown CRM, a debt collections solution, and a dialing system—and struggled with poor call handling, reduced agent productivity, and inflexible integrations that forced them to seek a new approach.

TEMPOE implemented Five9 Agent Desktop to unify their CRM and other tools into a single platform, giving agents easy access to customer information, list management, and blended inbound/outbound call handling. The change streamlined IVR self-service and routing, improved agent productivity, and delivered more personalized customer experiences.

Tempoe

Matthew Dvorak

Director of Workforce Management