Case Study: USCB America achieves faster receivables recovery and positive cash flow with Five9

USCB America Leverages Five9 to Transform Contact Center Operations and Deliver Positive Cash Flow for Clients

USCB America, a century-old receivables management firm serving hospitals and healthcare clients, needed a proven, flexible contact center platform to run inbound and outbound campaigns, integrate with client operations, and improve efficiency and cash flow. After trialing three vendors, they sought a solution that would support both agent-assisted and voice self-service workflows while enabling rapid deployment and measurable productivity.

They selected Five9’s Virtual Contact Center, using IVR, voicemail automation, real-time monitoring and easy-to-use agent tools to blend operations with client systems and run prioritized campaigns. The result was faster revenue recovery and measurable productivity gains for healthcare clients, flexible agent or self-service operations, and the ability to redirect resources daily based on real-time call data—delivering positive cash flow for clients.

USCB America

Pedro Guijarro

IT Manager