Case Study: The Shipyard achieves greater contact center visibility and faster campaign launches with Five9

The Shipyard - Customer Case Study

The Shipyard, a Columbus-based customer acquisition and digital marketing agency serving clients from startups to Fortune 500s, operates a 30-seat contact center handling up to 1,000 calls per day. After a 2013 merger and office consolidation, the company was hampered by an outdated premise-based phone system that made launching campaigns, recording calls, and running reports difficult and limited growth.

The Shipyard moved to Five9’s cloud blended inbound/outbound contact center, enabling quick headset plug-and-play setup, complex routing, call recording and easy reporting for QA. The platform delivered real-time visibility into agent productivity, helped demonstrate campaign ROI to clients, supported new account wins, and made it simple to scale the contact center (plans to double seats).

The Shipyard

Ilya Bodner

Chief Revenue Officer