Case Study: Aeroflow Health achieves 15% call‑volume reduction and automated AI call summaries with Five9

Aeroflow Health Leverages Five9 AI for Self-Service & Custom Summaries

Aeroflow Health is a personalized healthcare provider that helps patients get insurance‑covered medical equipment and supplies, supporting motherhood, continence, sleep and diabetes care with a hybrid team of 500+ agents. The contact center was struggling with high call volumes, rising average handle times, IVR abandonment and inconsistent after‑call notes, so the company moved to a cloud outbound dialer and sought a more advanced, customizable platform for inbound service.

Aeroflow implemented the Five9 Intelligent CX Platform—including Outbound Dialer, Voice, Chat, Email, IVA, Agent Assist and GenAI Studio—integrated with its CRM for secure patient authentication. The solution increased self‑service, automated transcriptions and custom post‑call summaries, and delivered a 10–15% reduction in call volume, lower average handle times, automated after‑call work, and richer reporting across business units.

Aeroflow Health

Ashley Haynes

Director of Customer Operations