Case Study: Tempoe improves customer experience and agent productivity with Five9

TEMPOE Credits Five9 for Improved Customer Experience and Agent Productivity

Tempoe, a provider of no-credit-required consumer leasing, faced significant challenges with its legacy contact center solution. Its three disparate systems and a homegrown CRM did not integrate well, creating agent productivity issues, call handling complications, and an inability to handle intelligent dialing. This inadequate setup prompted the search for a new solution, leading them to vendor Five9.

By implementing Five9's Virtual Contact Center, IVR, and premium support, Tempoe fully integrated its internal systems. The Five9 solution streamlined the customer self-service experience and provided agents with immediate access to customer information. This resulted in an improved customer experience, a significant increase in agent productivity, a reduction in the need for new agent hires due to expanded self-service, and easier call handling for the existing team.

Tempoe

Matthew Dvorak

Director of Workforce Management