Case Study: Innovative Vision achieves global connectivity and real-time contact center intelligence with Five9

Innovative Vision - Customer Case Study

Innovative Vision is a Toronto-based marketing communications firm with 425 agents across contact centers in Canada, India and Jamaica that handles more than 660,000 calls a month for national and global clients. The company was held back by an aging premise‑based phone system that was costly to maintain, hard to scale, lacked remote management and analytics, and ultimately lost vendor support.

Moving to Five9’s cloud contact center gave Innovative Vision an intuitive, API‑friendly platform for blended inbound/outbound campaigns, CRM integration, and real‑time reporting. The change eliminated bulky hardware and long contracts, reduced maintenance costs, improved agent oversight and client transparency, and delivered the analytics and automation the company needed to scale operations and drive better results.

Innovative Vision

Sajan Choksi

Chief Executive Officer