Case Study: Work Connect Project achieves rapid, scalable cloud contact center deployment in a day with Five9

Nonprofit Deploys Contact Center in a Day

Work Connect Project (WCP) is a 501(c)(3) nonprofit that delivers emergency funds via a smartphone app to hourly workers laid off during the COVID‑19 pandemic and helps reconnect them with employers. As WCP prepared for a soft launch, leadership worried they could not scale to handle high volumes of inbound calls from workers, donors, and employers while staff worked remotely, and they needed a reliable contact center solution that could be deployed quickly.

A trusted advisor recommended Five9, which deployed a cloud contact center with inbound calling and IVR routing in just a few hours. The solution delivered strong call quality, smooth operations, and the flexibility to scale and add features as needs evolve—enabling remote work, improving customer experience, and meeting WCP’s urgent launch requirements.

Work Connect Project

Ellen Willmott

President and COO