Case Study: Lumexa Imaging achieves $4M in untapped revenue with Five9 AI

Lumexa Imaging Unlocks $4M in Untapped Revenue with Five9 AI

Lumexa Imaging, a major healthcare imaging provider with 175+ outpatient centers, was struggling with long wait times, misrouted calls, rising labor costs, and limited visibility into lost revenue across its contact centers. Using Five9, including Five9 Intelligent CX Platform, Five9 AI agents, and Five9 Salesforce Adapter, Lumexa Imaging aimed to improve appointment scheduling, call routing, and outbound campaign performance.

Five9 implemented intelligent routing and AI-driven self-service, plus Five9 Auto Dialer integrated with Salesforce for real-time reporting and outbound call automation. The results included a 25% increase in call volume, under 4% abandonment, 22 seconds shaved off average handle time, $400K in annual labor savings, and $4M in additional revenue, with ROI achieved in as little as 30 days.

Lumexa Imaging

Enda Murphy

Chief Technology Officer